99zz Terms & Conditions

1 Introduction & Acceptance

These Terms & Conditions (the "Agreement") constitute a legally binding contract between you (the "Player", "User", or "you") and 99zz (the "Platform", "we", "us", or "our"), the operator of the online casino and sports betting services available at https://99zz.io. This Agreement governs your access to and use of all products, services, games, betting markets, promotions, and features available on the 99zz platform.

By accessing the 99zz website, creating a player account, making a deposit, placing a wager, or using any feature of the platform in any capacity, you confirm that you have read this Agreement in full, that you understand its contents, and that you agree to be legally bound by all provisions contained herein. If you do not agree with any part of these Terms & Conditions, you must immediately discontinue use of the platform and close any account you may have registered.

This Agreement should be read in conjunction with the 99zz Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotion terms that may be published on the platform from time to time. In the event of any conflict between this Agreement and any specific promotion terms, the specific promotion terms shall take precedence in respect of that promotion only.

2 Eligibility

To register an account and use the 99zz platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. 99zz enforces a strict minimum age requirement of 21 years for all players without exception.
• You must be a natural person acting in your own capacity and not as an agent, nominee, or representative of any other person or entity.
• You must not have been previously excluded, suspended, or banned from the 99zz platform or any affiliated platform for any reason, including breach of these Terms & Conditions.
• You must not be registered as a self-excluded player under any responsible gaming programme that covers the 99zz platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
• You must not be an employee, contractor, director, officer, or associate of 99zz or any of its affiliated companies, payment partners, or software providers.

99zz reserves the right to request documentary proof of age and identity at any stage of the registration or verification process, or at any point during a player's use of the platform. Failure to provide satisfactory documentation within a reasonable period will result in account suspension pending resolution.

3 Account Registration

3.1 One Account Per Player

Each player is permitted to hold only one active account on the 99zz platform. The registration of multiple accounts by a single player ("multi-accounting") is strictly prohibited. If duplicate accounts are identified, all accounts other than the original registration will be closed, any bonuses obtained through those accounts will be voided, and the original account may be suspended pending investigation.

3.2 Accurate Registration Information

You are required to provide accurate, complete, and truthful information at the time of registration and to keep all account details current. This includes your full legal name, date of birth, residential address, email address, and mobile number. Providing false information during registration constitutes a material breach of this Agreement and may result in account termination.

3.3 Account Verification (KYC)

As part of our commitment to player safety and compliance with anti-money laundering obligations, 99zz operates a Know Your Customer (KYC) verification process. All players will be required to complete identity verification before making their first withdrawal. Verification may also be requested at any point during the player's account lifetime at the discretion of 99zz. Documents typically requested include a government-issued photo ID (National ID card, passport, or driving licence) and proof of address.

3.4 Account Security

You are solely responsible for all activity that occurs under your 99zz account. You must keep your login credentials confidential and must not share your username, password, or account access with any third party. 99zz staff will never ask for your password via any communication channel. If you believe your account has been compromised, contact support immediately at [email protected].

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

99zz currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (৳). 99zz does not accept deposits from third-party payment accounts — the payment account used must be registered in the same name as the 99zz player account.

4.2 Minimum Deposit & Withdrawal Amounts

The minimum single deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits may apply based on your account verification status and VIP tier. Players who have not completed full KYC verification may be subject to lower withdrawal limits until verification is complete.

4.3 Processing Times

Deposits made via bKash, Nagad, Rocket, and Upay are credited to the player's 99zz account in real time, typically within 30 seconds of payment confirmation. Withdrawal processing times vary by method: mobile banking withdrawals (bKash, Nagad, Rocket, Upay) are typically processed within 1–4 hours; card withdrawals (Visa, Mastercard) may take 1–3 business days. These timeframes represent standard processing; delays may occur during periods of high volume or pending verification.

4.4 Player Funds

Player funds deposited with 99zz are held in designated player funds accounts, separate from the operating funds of the platform. 99zz does not use player funds for operational expenses. Your balance as displayed in your account represents the amount available to you at any given time, subject to any applicable wagering requirements on active bonuses.

5 Bonuses & Promotions

5.1 Welcome Bonus

New players who register a 99zz account and make their first qualifying deposit are eligible for the 99zz welcome bonus of up to ৳20,000. To qualify, the deposit must meet the minimum threshold specified in the active welcome bonus promotion terms at the time of registration. The welcome bonus is available once per player, per household, and per device.

5.2 Wagering Requirements

All bonuses awarded by 99zz are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn. The specific wagering multiplier, eligible games, and time limits applicable to each bonus are published in the individual promotion terms. As a general principle, players should be aware that:

• Wagering requirements must be met within the specified time window for each promotion.
• Not all games contribute equally toward wagering requirements — live dealer games and certain table games may contribute at a reduced rate.
• Any withdrawal request made before wagering requirements are met will result in forfeiture of the bonus and any associated winnings.
• Maximum bet limits apply when bonus funds are active. Placing bets above the stated maximum may void the bonus.

5.3 Abuse of Promotions

99zz monitors bonus activity across all accounts to detect and prevent bonus abuse, including but not limited to: claiming bonuses via multiple accounts, using betting patterns designed to fulfil wagering requirements with minimal risk, or employing third-party services to complete wagering. Any player found to be abusing the bonus system will have their bonus and associated winnings voided and may have their account permanently closed.

5.4 General Bonus Terms

Bonuses are non-transferable between accounts and have no cash value until wagering requirements have been satisfied. 99zz reserves the right to modify, withdraw, or discontinue any promotion at any time. Players who are enrolled in a self-exclusion programme are not eligible for bonuses or promotional offers.

6 Game Rules & Betting

6.1 Game Integrity

All casino games available on 99zz are supplied by internationally recognised, certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The Random Number Generators (RNGs) used in these games are independently audited to ensure fair and unpredictable outcomes. 99zz does not modify game mechanics or payout structures beyond what is specified by the originating game studio.

6.2 Sports Betting Markets

Sports betting markets, including live in-play cricket markets covering BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers fixtures, are offered subject to market availability and applicable odds at the time the bet is placed. 99zz reserves the right to void any bet placed after an event outcome is determined, or where a manifest error in odds has occurred. Settled bets are final once the relevant event outcome has been confirmed.

6.3 Technical Malfunctions

In the event of a technical malfunction, server error, or connectivity failure that affects game outcome or bet placement, 99zz reserves the right to void affected rounds or bets. Where possible, interrupted game sessions will be restored to the state immediately prior to the malfunction. The platform does not accept liability for losses arising from external connectivity issues outside 99zz's direct control.

6.4 Minimum & Maximum Wagers

Each game and betting market on 99zz has its own minimum and maximum stake limits, which are displayed within the relevant game interface or betting panel. Players are responsible for reviewing these limits before placing any wager. Stake limits may be adjusted for VIP players in consultation with their account manager.

7 Responsible Gaming

99zz is committed to providing a safe, responsible, and enjoyable gaming environment for all players. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Players can access these tools directly from their account dashboard or by contacting support at [email protected].

If you feel that your gambling is no longer recreational and may be causing harm to you or those around you, 99zz encourages you to use the self-exclusion feature to close your account for a defined or indefinite period. During any self-exclusion period, 99zz will take reasonable steps to prevent account access and ensure that no promotional communications are sent to the excluded player.

99zz strictly enforces the minimum age of 21 years. If you are aware of or suspect that a minor is accessing the 99zz platform, please report this immediately to [email protected]. The platform employs age verification procedures and account monitoring to detect underage access.

8 Prohibited Activities

The following activities are strictly prohibited on the 99zz platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of funds, and may result in legal action:

• Registering more than one player account, whether using the same or different personal details.
• Providing false, inaccurate, or misleading information during registration or at any point during use of the platform.
• Using automated software, bots, scripts, or artificial intelligence to place bets, exploit game mechanics, or interact with the platform in any non-human manner.
• Colluding with other players in multiplayer games or live betting markets to gain an unfair advantage.
• Attempting to exploit errors, glitches, or loopholes in any game, software, or promotion offered on the platform.
• Using the platform for the purposes of money laundering, financing of illegal activities, or any other financial crime.
• Abusing, harassing, or threatening 99zz support staff or other players through any communication channel.
• Attempting to reverse-engineer, scrape, or systematically extract data from the 99zz platform by any automated means.
• Charging back or reversing any deposit made to the platform through your payment provider without prior written authorisation from 99zz.

9 Intellectual Property

All content on the 99zz platform, including but not limited to the website design, layout, graphics, logos, trademarks, text, software, game interfaces, and promotional materials, is the intellectual property of 99zz or is used under licence from the respective rights holders. No content from the 99zz platform may be reproduced, distributed, republished, transmitted, displayed, modified, or otherwise exploited in any form without the prior written consent of 99zz.

The game titles, artwork, and branded materials associated with third-party studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remain the intellectual property of their respective owners and are used by 99zz under valid licensing arrangements.

Your use of the 99zz platform grants you a limited, personal, non-exclusive, non-transferable licence to access and use the platform for your own private, recreational purposes only. This licence does not include any right to sublicence, sell, or commercially exploit any part of the platform or its content.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 99zz shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the platform or any service offered thereon. This includes but is not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses.

99zz does not guarantee that the platform will be available at all times or that it will be free from errors, interruptions, or security vulnerabilities. Whilst the platform employs 256-bit SSL encryption and industry-standard security measures, no system is entirely immune to technical failure or unauthorised access. Players use the platform at their own risk.

Nothing in these Terms & Conditions shall exclude or limit 99zz's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11 Privacy & Data

99zz collects, processes, and stores player data in accordance with its Privacy Policy, which forms an integral part of this Agreement. By registering a 99zz account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

99zz does not sell or rent player personal data to third-party marketing organisations. Data is shared with third parties only where strictly necessary for the operation of the platform — including payment processors, identity verification providers, and game studios — and only under appropriate data processing agreements that ensure the protection of your information.

For full details on how 99zz collects, uses, stores, and protects your personal data, including your rights to access, rectification, and erasure, please review the Privacy Policy.

12 Amendments to These Terms

99zz reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they substantively affect players' rights or obligations — 99zz will provide at least 7 days' advance notice to all registered players via email to the address held on file.

Non-material changes (such as corrections of typographical errors, clarifications of existing provisions, or formatting updates) may be made without advance notice. The "Last Updated" date at the top of the Terms & Conditions page will always reflect the date of the most recent revision.

Your continued use of the 99zz platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree to any amended terms, you must cease using the platform and may request account closure by contacting [email protected].

13 Governing Law & Disputes

These Terms & Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with principles of international online gaming law applicable to the platform's operational jurisdiction. 99zz operates as an online entertainment platform and makes no representation regarding the legality of online gambling in any specific jurisdiction — it is your responsibility to verify that accessing the platform is lawful in your location before registering.

In the event of a dispute between a player and 99zz, the player should first contact the support team at [email protected] to seek informal resolution. 99zz commits to acknowledging all formal dispute submissions within 5 business days and to providing a substantive response within 20 business days. Where a dispute cannot be resolved informally, the parties may seek resolution through available alternative dispute resolution channels.

Any dispute relating to a specific bet or game round must be raised within 30 days of the relevant transaction date. Disputes raised outside this window may not be investigated due to data retention constraints.

14 Contact Information

For questions, concerns, or formal queries relating to these Terms & Conditions, please contact the 99zz support team. All correspondence should be directed to:

When contacting support regarding a specific Terms & Conditions query, please include your registered account username and a clear description of your question or concern. This will allow the support team to provide a faster and more accurate response.

These Terms & Conditions were last reviewed and updated on 1 January 2026. 99zz reserves the right to modify these terms at any time in accordance with Section 12 above. Players are encouraged to review this page periodically to stay informed of any changes.